Seychelles: Sat 4 Feb 2012 15:25
Customer Service
Air Seychelles’ philosophy is to attend to its customers’ needs courteously and efficiently.
Passengers who have suffered an inconvenience with Air Seychelles Ltd may contact our Customer Service department who will provide information and assistance.
For this service please call the numbers below:
| Days | Local Time | GMT | Telephone Numbers |
| Weekdays | 0800-1600 | 0400-1200 | +248 4516 688 / 4391 090 / 4391 069 |
| Weekends | 0800-1200 | 0400-0800 | +248 4516 688 / 4391 090 |
Each claim concerning operational irregularities, such as delays and overbookings must be submitted in writing to the After Sales Department who will consider it with the utmost attention and promptness.
The claim must be sent together with:
- Copy of airline ticket
- Check-in stub
- Receipts of any expenses
Via post:
Air Seychelles Ltd
Head Office
International Airport
P.O. Box 386
Mahé
Seychelles
Via Fax: +248 4 324 194
Via E-mail to:
Delayed & Lost BaggageDelayed & Lost Baggage
If your baggage is delayed please contact the mishandling agent in the Arrival Hall before leaving the airport.
The agent will fill in the relevant document, of which you will be given a copy of, together with your reference number which you will need to quote when making enquiries about your baggage.
The baggage will be declared lost after a period of 45 days and Air Seychelles will offer you compensation at the rate of US$20 per kilo multiplied by the weight of your baggage at the time of check-in.
Download the lost baggage claim form
Back
