Seychelles: Thu 23 Feb 2012 6:25
Online Booking
Important notice:
Before making an online booking using this site please read carefully our terms and conditions outlined below. Any bookings made through Air Seychelles website constitute a binding agreement signifying your acceptance of these terms and conditions.
Website contact:
Online bookings- If you have any query regarding your online booking or encountered any problems whilst making your booking please send an email defining your case at webinfo@airseychelles.com
Non-booking related queries:
If you experience any technical problems during your interaction with this website, please contact: webmaster@airseychelles.com
Web bookings:
You may book tickets on the website without registering. This means you can proceed with making your booking as a “Guest” without filling in the registration form. Bookings will not be accepted within 72 hours of your travel date. Full payment must be received by Air Seychelles at time of booking.
Making an online booking:
Provide your name and contact details:
When making an online booking, please ensure that you fill in the ‘Traveller’s detail’ form with valid information. You must provide Air Seychelles with your correct name (as stated in your passport) and telephone numbers at both your origin and destination and an email address. Providing us with this information will help us contact you in the case of schedule change or cancellations.
Use of Credit Card
Authorization to use your credit card number for payment indicates your compliance with our online booking terms and conditions.
We accept major credit cards, Visa cards and Carte Bleue. In order to complete a successful booking the card holder must be one of the passengers. Your card will be debited after you click on “Yes, I confirm my order” button. Your card will be charged in Euro. The fare quoted will be converted into EURO. This can be altered in pricing depending on the exchange rate of your bank.
Remember that the credit card must be in the name of the lead traveller or one of the passengers in the same booking and the same card must be carried at the time of travel. It may be required for verification upon check-in.
Third party purchases online
It is required that third party purchasers to have all the same surname as the ticket recipient or to accompany ticket recipient during travel. If not so, such payment will be declined by the system and no ticket will be issued to the purchaser. In such cases you need to follow the authenticity verification procedures below. If the verification process requirements have been met the airline will authorise the itinerary of the passenger. This will allow him / her to travel without the presence of the credit card holder.
Submit hereto the following documents to comply with the 3rd party booking to webinfo@airseychelles.com
- Copy (both sides) of the credit card used to purchase the ticket
- Copy of the card holder’s passport, National Identity card or Driving License
- A letter to state that you have authorized the use of your credit card to purchase the ticket(s).
After completing a successful online booking, you will receive 2 e-mails.
One will include your payment receipt. The second one will include your e-ticket which will need to be printed out and presented at check-in along with your passport. These emails will be sent to your e-mail account you provided when you made the booking. If you don’t receive any emails please contact our web services centre.
Booking for groups and unaccompanied minors:
You may book for a maximum of 6 adults per booking. You may as well book flights for 6 adults and children (2-11 years old) plus one infant (0-23 months old) per adult passenger. You cannot book for children or infants only without an adult passenger. To book flights and make arrangements for unaccompanied minors please contact your local sales office/GSA.
Stopovers
Depending on your destination, please be aware that certain flights could include a stop-over in Rome, Milan or Chennai. Please refer to our timetable for more information.
Flight Reconfirmation:
Flights schedules may be subject to change without notice.
If there is a change or cancellation an email will be sent to you during working days (Secyhelles time- GMT+4).
Beside working days and/or if you are not able to access your emails, we strongly recommend that you check your flight schedule before departure:
- By contacting Air Seychelles’ staff at the departure airport;
- By calling your local Air Seychelles office/GSA
- By checking the schedule changes & cancellations page or under Special Announcements on the Air Seychelles website
Should you want to cancel or change your online booking at anytime please send your request to our web services centre. Note that cancellations/changes are subject to the web fare rule that you agreed to when you confirmed the booking.
Please make sure you read the web fare rules before purchasing your ticket.
Complying with Fare Rules:
Every ticket has a set of fare rules which must be complied to in order to purchase an e-ticket.
International Travel:
| Economy | | Flight Changes | Cancellations/Refunds | ||||
| Lowest fare | Before departure | Not Permitted | No refund | ||||
| After departure | Not permitted | No refund | |||||
| Semi-Restricted | Before departure | €100/adult, €67/child | €100/adult, €67/child | ||||
| After departure | €100/adult, €67/child | No refund | |||||
| Non-Restricted | Before departure | Permitted | Full refund | ||||
| After departure | Permitted | Any fare difference | |||||
| Business | | Flight Changes | Cancellations/Refunds | ||||
| Lowest fare | Before Departure | Not Permitted | Anytime- Ticket is non-refundable | ||||
| After Departure | Not Permitted | Anytime- Ticket is non-refundable | |||||
| Semi-Restricted | Before Departure | €100/adult, €67/child | €100/adult, €67/child | ||||
| After Departure | €100/adult, €67/child | No Refund | |||||
| Non-Restricted | Before Departure | Permitted | Full refund | ||||
| After Departure | Permitted | Any fare difference | |||||
Domestic Travel:
| | Flight Changes | Cancellation/Refunds | |
| Semi Restricted | Before departure | €10/adult, €4/child | €10/adult, €4/child |
| After departure | €10/adult, €4/child | €10/adult, €4/child | |
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