•Post-secondary graduate with IGCSE passes in English, French and Mathematics
•Experience delivering service in demanding consumer environment.
•At least 3 years’ experience in front-line customer service.
•Must possess active user knowledge in World Tracer Web Guide and customer Airline’s system.
•Must possess knowledge in Baggage Handling skills and customer service.
•Must be fluent in business and airline English to be able to read, understand and apply regulatory documentation and legislation applicable for mishandled cases.
•Good computer literacy.
•Good communication and interpersonal skills
•Organized with ability to work competently under pressure.
•Proactive, determined and result-oriented.
•Good report-writing skills
*Or the equivalent combination of education and experience
*Management reserves the right to call in the best candidate who meets selection criteria, following shortlisting of all applications.
Air Seychelles is in search of one Baggage Handling Agent to implement the day-to-day standard baggage handling operations assigned to ensure compliance with the established standards and procedures.
•Perform secondary tracing activities to ensure quick and accurate repatriation of mishandled baggage prior to limits set by the Montreal Convention and other applicable laws, policies or regulations.
•Supervise and guide outstations in resolving escalated tracing requests as per corporate policy and in accordance with regulatory requirements.
•Handle and reply inbound inquiries from guests or internal stakeholders pertaining to Baggage Tracing, Baggage claims in line with IATA and international regulatory standards.
•Create delay, damage, damage and pilferage and On-hand luggage files for all airlines; ensure daily contacts with guests pertaining to delay of mishandle baggage.
•Ensure full compliance with regards to maintaining and closing of all files in a timely manner, delivery of luggage and updating the guests and files.
•Keep records of Lost and Found Property for items found for all airlines.
•Support in maintaining the Baggage Cage, tracing and inventory of bags kept in the cage in accordance with safety, customs and other applicable regulations and ensuring proper handling and logging.
•Maintain good and strong relationships with customer airlines and Outstations handling agents in regards to mishandled baggage.
Hours of Work:
Shift Hours (include weekend and Public Holidays)