Department
Commercial
Qualifications and skills
- Graduate of a post-secondary institution with ‘O’ levels or IGCSE in Maths and English.
- Minimum 3 years work experience in the travel industry.
- Excellent influential, interpersonal and communication skills, verbal and written. Able to influence and interact effectively with a wide range of stakeholders and third parties.
- Problem solving and analytical skills.
- Must be able to work under pressure.
- A strong team player.
- Self-motivated, reliable and trustworthy
- Proficient computer skills with proven knowledge of Microsoft Office skills primarily in Excel.
- Good understanding of Airline Fares & Ticketing and Airline Reservations System is a plus.
Closing date
14 Jul 2023
Summary
- Recognize and prioritize system issues that have a revenue or financial impact, and be able to escalate high/critical financial issues.
- React quickly and efficiently in the case of a flight delay or disruption to come up with a re-accommodation plan by working with Operations Department. Provide re-accommodation report to responsible parties in time to communicate to guests.
- Perform analysis, testing and implementation of Interline Electronic Ticketing and projects related to partners and Global Distribution System.
- Manage queues and ensure Service Level Agreement response to General Sales Agents, Offices and third parties; keep the Offices, informed of changes via ticket or phone or email, including waitlist clearance and rejects queues.
- Provide support to all third parties, codeshare and Air Seychelles customers with Passenger Name Record synchronization, updated Global Distribution System information and report performance to management.
- Assist with running of Schedule Change and inform all relevant parties of changes run in a timely manner.