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Customer Service Plan

The rising number of passengers encourages us in our continuing effort to offer the best guest service possible. It is Air Seychelles’ aim to make every flight a safe and pleasant experience and further enhance guest comfort on the ground and in the air.

Air Seychelles’ Customer Service Plan reflects our commitment to treat our guests in a fair, courteous and prompt manner and to provide them with clear information about what they can expect us to do, particularly during occasional, irregular operations. In addition they will allow us to act promptly when we fail to meet our guest’s expectations.

This Customer Service Plan is explicitly separate from and does not form part of Air Seychelles’ Terms and Conditions.

Properly accommodate passengers with disabilities and other special needs

Air Seychelles is committed to providing our guests with exceptional service, delivered with warmth and respect. We operate a modern fleet of aircraft equipped with accessible lavatories and moveable armrests in a number of seats.

We recommend that you notify us at the time of booking, or at least 48 hours prior to your flight, of any special assistance you would like us to provide before, during, or after your flight. During lengthy tarmac delays, our employees will make every effort to properly accommodate customers with disabilities or special needs.