Flight Operations
Qualifications and skills
  • Graduate of a post-secondary institution with minimum IGCSE qualification in English, French and Mathematics.
  • Excellent customer service skills – formal qualification in the field is an advantage.
  • Strong interpersonal and communication skills with fluency in English and French – Any other language is a plus.
  • Proactive with a positive ‘can-do’ approach.
  • Excellent problem-solving skills – Proficient in handling angry passengers whilst maintaining a professional and tactful composure.
  • Excellent attention to details.
  • Able to work well in a team.
  • Having a pleasant disposition with excellent grooming standards.
  • Prepared to work odd hours, including weekends and public holidays.
Closing date
9 Jun 2023
  • Ensure effective and efficient passenger handling in compliance with company policies, procedures and airline SLAs.
  • Handle all passenger handling activities including but not limited to: check passenger tickets & passports, handle onward connection, allocate seats on aircraft, weigh and label luggage, charge and collect money for excess baggage etc....
  • Conduct boarding functions.
  • Complete all relevant documentation, ensuring that customer and airline requirements are met on time.
  • Meet aircraft on arrival and guide passengers to the arrival lounge, including those in transit and at departure.
  • Assist passengers with special needs – wheelchair cases, unaccompanied minors, passengers with young children, elderly, the disabled and escort them through airport processes.
  • Handle passenger queries by phone, email, fax and incoming telexes for respective flights and distribute relevant information to parties concerned.
  • Compile statistics, ensuring all coupons are accounted for and dispatched to Revenue Accounting.
  • Liaise with relevant airport users in event of delays.
  • Make hotel bookings for delayed passengers.
  • Work aside, assist and support new staff members.
Personal details
Curriculum vitae