On some routes we are required to pass details of the itinerary and booking details in our Passenger Name Record system to border control, customs and law enforcement officers at ports of entry / exit on your itinerary. This currently includes all flights through an airport in Australia, Canada, UK or USA. We will share this information with relevant authorities as required and permitted by local and applicable laws. For more information on these requirements please click here.
If you contact us with a query or comment about any of our services, or would like us to keep you informed about latest news and developments at Air Seychelles, we will need to collect information about you (including your contact details) to help us respond to your query or request. We may do this when you call our customer support centre, or interact with us through our online support tools.
We may also keep a record of any communications we have with you (including a recording of any calls you make). We do this in compliance with applicable laws to help monitor and improve the quality of our customer support services. Where you have asked to receive an information update from us, you are free to change your preferences (for more information, refer to 'Updating your personal profile and preferences' section below).
If you have registered a personal profile on one of the Air Seychelles Websites, we may ask you to provide additional information about your lifestyle, interests and family background. This information helps us to provide a more personalized service to you.
When you make a flight booking with us we will process Flight and Booking Information and Advanced Passenger Information as described above. If you decline to provide this information to us, or provide us with incomplete or inaccurate information, we will not be able to complete your requested travel reservation(s).
The Etihad Guest Frequent Flyer Programme, Customer Support and Online Services, Online Profile and Events and Promotions are optional features of our service and we will only process information about you in relation to these services if you actively participate in these feature offerings. Whilst you are free to limit the amount of personal information provided to us in relation to these services, you need to be aware that certain features may be restricted or disabled if full information is not provided.
How we share information with others
We work closely with a number of trusted partners with whom we need to share personal information to help us provide our services. These include:
If you would like to know more about who we share your personal information with please click here or contact Air Seychelles Liaison Office of Ethics and Compliance (firstname.lastname@example.org)
How we protect your information?
We invest significant resources in protecting the security and confidentiality of personal information.
We offer the use of secure communication transmission software (known as "secure sockets layer" or "SSL") that encrypts all information you input to our website before it is sent to us. SSL is an industry standard encryption protocol and this ensures that the information is reasonably protected against unauthorised interception;We also follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access to that information; andWe take all reasonable steps to protect your personal information but cannot guarantee the security of any data you disclose to us via email or online.
We are committed to keeping you informed about our products and services in line with your personal preferences. We will always ask your permission before sending marketing material, whether about our services of those or our preferred partners.
We will usually send this by email but we may choose to contact you in other ways for example by phone, post or SMS if that is more appropriate. You can ask us to stop sending you marketing material at any time by contacting us, or changing your marketing preferences within your personal profile (see below).
You can at any time update or correct your personal profile and change your preferences for the way in which you would like us to communicate with you, including how you receive news updates from us, or details of our latest offers.
If you have an online account, simply log into your account and change your personal details. You can also click the "unsubscribe" link that you will find on any online newsletters which you receive, or contact our customer support team by email (click here).
Accessing your personal information
In some countries, you have the right to see or access the personal information we hold about you. We may charge a small fee for processing this request (as permitted by law). To receive a copy, please contact Air Seychelles Liaison Office of Ethics and Compliance (email@example.com)
If you are concerned that any of the information we hold about you is incorrect, out of date or may be used inappropriately, please click here or write to the address above to report your concerns and we will take appropriate steps to amend our records. These arrangements are without prejudice to any statutory rights you may have in your country to require us to rectify, cease processing and / or delete certain records, or enforce privacy rights before a local data protection supervisory authority.
Transfer of your personal information
We need to transfer the personal information referred to in this policy across the Air Seychelles group of companies to help operate our business efficiently. We also allow third party service providers to process personal information where this is needed in connection with a service they provide to us. These arrangements may involve your personal information being located in various countries around the world. We commonly disclose your personal information to countries where you are flying to and from, including the Seychelles. Some of these countries may not have data protection laws that provide an equivalent level of data privacy protection as the laws in your country of residence.
When in these countries, your personal information may, where legally permitted, be disclosed as required by applicable law. This may include providing access to foreign courts or governmental authorities but we will only do this where we are legally obligated and permitted to do so.
We will always strive to adopt the highest standards of privacy protection, wherever your personal information is located and adopt appropriate measures (consistent with locally applicable privacy laws) to secure an adequate level of privacy protection.
Retaining your personal information
A cookie is an element of data that a website sends to your browser, which then stores it on your system. Cookies may collect personal information about you. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make Air Seychelles Websites more user-friendly by, for example, allowing us to take you to the language site of last use, so that we can give you a better experience when you return to our website.
A cookie will be deployed on your device when you visit Air Seychelles Websites unless you indicate that you do not wish this to happen or if you have turned this feature 'off' in your web browser settings.
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