The www.airseychelles.com, (hereinafter individually and collectively referred to as the "Air Seychelles Websites"), are owned and operated by Air Seychelles Limited.
By accessing and using the Air Seychelles Websites, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein (the "Agreement"). You represent and warrant you possess the legal right and ability to enter into this Agreement and to use the Air Seychelles Websites in accordance with all terms and conditions herein.
Air Seychelles tries to ensure that the information contained in the Air Seychelles Websites is as accurate as possible. However, inaccuracies may arise from time to time. Air Seychelles accepts no responsibility for any errors in the information contained in the Air Seychelles Websites.The Air Seychelles Websites contain, inter alia, information about the products and services Air Seychelles or a third party is offering. This information and all other material on the Air Seychelles Websites are provided in good faith. By using the Air Seychelles Websites you agree and acknowledge that Air Seychelles may update, change or amend the Terms and Conditions and Customer Care Policy and/or other information provided on the Air Seychelles Websites at any time without advance notice. Changed terms and conditions will become effective once posted on the Air Seychelles Websites, and will not have any retrospective effect on existing contractual arrangements made through Air Seychelles Websites. You should re-read these terms and conditions every time you visit the Air Seychelles Websites to ensure that you aware of all the relevant terms and conditions. Accordingly, your continued access and use of the Air Seychelles Websites after any change is deemed to be your acceptance of the modified terms and conditions.
While Air Seychelles uses all reasonable endeavors to make the Air Seychelles Websites and associated services available, Air Seychelles cannot guarantee that they will operate continuously or without interruption.
Air Seychelles makes no representations or warranties, either expressed or implied, with respect to the Air Seychelles Websites or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.
Your access to and use of software and other materials on, or through, the Air Seychelles Websites is solely at your own risk. Air Seychelles makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.
Subject to applicable law, under no circumstance is Air Seychelles responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the Air Seychelles Websites whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages.
This includes any information, products or services obtained through or any contract entered into via the Air Seychelles Websites, but excludes carriage by air performed by Air Seychelles in respect of any ticket obtained using the booking engine provided in the Air Seychelles Websites, which is subject to the conditions of carriage and applicable international conventions.
When using the Air Seychelles Websites you agree:
If Air Seychelles considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using Air Seychelles Websites, Air Seychelles reserves the right to:
All content of the Air Seychelles Websites is subject to copyright.
The Air Seychelles Websites are for the your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Air Seychelles Websites.
Air Seychelles, and any other product or trade names of Air Seychelles referenced in the Air Seychelles Websites are our trade marks or registered trade marks. Other product and company names mentioned herein may be the trademarks of their respective owners.
You can book for up to 9 guests per booking on the Air Seychelles websites. This would mean that you are able to make reservations for a group of 9 adults and children (2 - 11 years old). Infant-only bookings cannot be made online and unaccompanied minor bookings also need to be made via our Contact Centre.
Infants (under 2 years old) and children (2-11 years old) are deemed to be so at the time of travel and not at the time of booking. A child traveling on his or her second birthday is considered a child and not an infant, and would need to have been ticketed as such.
A child traveling on his or her 12th birthday is considered an adult and would need to have been ticketed as such.
You may make bookings up to 5 days before departure.
You may book a flight in the Class of your choice: Business or Economy Class. Your booking is subject to the applicable fare conditions and the availability of seats in that fare group. You need to pay online with a credit card.
You are only able to make amendments or cancellations on the booking you are making prior to confirming your reservation online. Any modifications after this must be made via your local Air Seychelles office or Contact Centre. All reservations, including modifications and cancellations are subject to the Terms and Conditions, Customer Care Policy, General Conditions of Carriage and any applicable fees and charges (including but not limited to fare rules of the ticket and Guest Service Fee).
Please note that our prices are automatically displayed based on the origin you are flying from. Your payment provider may apply different exchange rates to the fare displayed on the booking page. Therefore, there may be additional charges incurred, which Air Seychelles are not liable for.
We accept all major credit cards. The credit card must be in the name of one of the passengers travelling and the same card must be carried at the time of travel, together with the form of identity submitted during the booking process, for verification at check-in. Alternatively, if the passenger travelling is not the cardholder, or if for any reason, the credit card used for the booking cannot be produced at check in, Air Seychelles may require that a clear photocopy of both sides of the credit card used for a booking may be presented, duly signed by the cardholder authorizing the use of the card for the purchase of the ticket. For security reasons, we request you to strike out the Card Verification Value (CVV) code of the card on the photocopy.
We accept credit cards issued in the country of departure and a few other selected countries as specified during the booking process. If you wish to arrange for delivery or collection of a ticket in a country other than your country of departure, you will need to contact one of our local offices to make the booking and arrange payment and ticketing.
We will make every effort to maintain confidentiality when securing an online payment. This covers the security of your credit card details and other personal information. All of your personal information is encrypted as it travels over the Internet.
The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned. With respect to our flights, please read our General Conditions of Carriage.
The carriage of passengers and their baggage may also be subject to the applicable Warsaw Convention 1929 or the Montreal Convention 1999, and other applicable legislation which may limit or stipulate the carrier's liability in certain circumstances.
You may require a visa for travel to some destinations to and via which you are required to travel due to the booking you have made through the Air Seychelles Websites. It is your responsibility to obtain such visas required for travel. You must also have valid passport for the duration of the travel and the expiry date of your passport must be acceptable to all the countries you enter. More information on the passport and visa requirements is available at the embassy of the country or countries you will be travelling to, and at the closest Air Seychelles office.
The fares quoted may not include the individual charges such as departure taxes, passenger service charges, airport taxes, imposed by airport or aeronautical authorities of the countries you are visiting. You will be required to pay them directly to the charging authorities.
You are also advised to check with your doctor whether you are required to undergo immunization prior to entry or stopover in the countries to and through which you will be travelling. Some countries require that you have adequate travel insurance. It is your responsibility to ascertain these requirements and to fulfil such requirements.
As a condition of use of the Air Seychelles Websites, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the Air Seychelles Websites, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.
The Air Seychelles Websites may contain links and pointers to internet sites maintained by third parties. Air Seychelles does not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third-party links and pointers.
If you are dissatisfied with any aspect of the Air Seychelles Websites, or if you have any complaints about any of the services provided by Air Seychelles please contact us.
Your use of the Air Seychelles Websites and the Air Seychelles terms and conditions is subject to the laws of the Seychelles and you agree to submit to the nonexclusive jurisdiction of the courts in the Seychelles. Air Seychelles reserves the right to bring proceedings to the courts of the country of your location.
If you have any questions about these terms and conditions, please click here to email us your queries.
On rare occasions an Air Seychelles flight may experience delay whilst on the ground at an airport. During this time, our goal is to ensure that any flight disruption is kept to a minimum, and that our guests’ journey with Air Seychelles continues to be an inspired experience.
Any four-hour or longer delay that occurs while an Air Seychelles aircraft is on-ground at a airport during:
The Air Seychelles Network Operations Centre (NOC) employees, third-party ground handling agent employees, Air Seychelles airport operation teams, flight crews, air traffic control coordinators and airport operator employees will work together to:
Air Seychelles has sufficient resources to implement this plan.
Extra legroom seats are not offered on codeshare flights marketed by Air Seychelles.
The price of the seat is per person, per flight sector. In the event of aircraft type change, Air Seychelles will exert its reasonable efforts to re-accommodate guests in like seats. In the case where extra legroom seats are not available, Air Seychelles will refund the amount paid per person, per sector which cannot be accommodated.
The extra legroom seats are assigned only upon full payment of the extra legroom seat fees and ticket fare. Payment for the extra legroom seats will not earn any additional Air Seychelles Guest Miles points.The extra-legroom seats are non-transferrable and non-refundable. We shall refund the payment you made for the extra legroom seat only in the following instances:
- The flight is cancelled by us,
- If the extra-legroom seat is unavailable due to aircraft change Extra Legroom Safety Requirements
To be seated in an exit row seat with extra legroom, guests must:
1. Be 18 years old or above;2. Must be able to locate, physically reach, open and evacuate the emergency window or door;3. Must be able to understand and carry out instructions provided on the safety card, or instructions given by cabin crew in either French or English during an emergency evacuation;4. Must be able to assist crew and guests in the event of an aircraft evacuation;5. Must be able to check the outside conditions and carry out cabin crew requests before opening the emergency exit;6. Guests must not be pregnant;7. Guests must not have any physical mobility conditions preventing them from performing any of the above duties, regardless of age, injury, physical or psychological conditions, vision or hearing problems or general sickness;8. Guests must not be travelling with children or infants;9. Guests must not be travelling with a carer or guide dog.
If our Air Seychelles Guest Service staff confirms that the guest does not meet any of the required safety criteria, we may re-assign to you a regular economy seat before or during the journey without refund of the extra-legroom seat reservation fees.
These important safety requirement means that you will be able to use Web and Kiosk check-in. However, if there are issues onboard the aircraft you are subject to being moved if you do not meet the exit row seating criteria.
Residents will need to enter a valid Seychelles National Identity number when making a booking. The travelling guest must be the owner of the National Identity number. Resident fares are valid for domestic flights i.e. Mahe to Praslin and vice versa and for through flights from Praslin to international destinations.
Residents must present their Seychelles National Identity card at the time of check-in and may also be required to present the card at the boarding gate. For through flights, a passport must be shown. Each adult must provide their National Identity. Infants less than two years old, traveling with adults do not need to provide a national identification card. Adult passengers who fail to present their National Identity will be denied boarding and their ticket will become non-refundable.