Department
Commercial
Qualifications and skills
- Graduate of a post-secondary institution with certificate in Front Office Management.
- Minimum 2 years relevant working experience in a similar role.
- Must be honest, confidential & trustworthy and able to work under pressure.
- Excellent communication, verbal and written and interpersonal skills. Confident and professional when dealing with guests and colleagues at all levels in person and over the telephone.
- Excellent customer service, customer focus with a positive ‘can do’ approach.
- Computer literate, ability to use Microsoft Office Suite.
- Able to work without supervision.
Closing date
7 May 2024
Summary
- Manage the reception/lobby area ensuring that it is kept clean and tidy at all times.
- Answer and direct all calls from main switchboard; screen and transfer inbound phone calls. Relay messages to respective employees when required.
- Handle inquiries and provide general non-sensitive information as appropriate to visitors. If in doubt, always consult the Line Manager.
- Meet and greet all visitors, scree visitor’s request, contact the host/guide them to the appropriate functions after confirming with the employee concerned of the visitor’s request and after having the employee’s clearance.
- Report any maintenance issues required on all furniture, fittings, and equipment in the lobby area immediately to the Manager Facilities Engineering and ensure that actions to rectify are promptly undertaken with little disruption or discomfort of the front office customers.
- Receive and sign for company mail/documents delivered to the head office and promptly pass over to the Driver/Messenger for onward delivery.
- Ensure the reception area is not left unattended at any time, inform the Line Manager of absences to organize for coverage.
- Contribute to the security of the organization by promptly reporting any security issued to the Manager Facilities Engineering, who in turn will liaise with in house security department.